Menu
Tektitans MRS teams... Ensuring Data Stability at All Times
Reduce data vulnerability, eliminate backlog and optimize IT operations.Dedicated qualified support allowing resources to flex to your ever-changing IT demands.Highly cost effective solution for quality resources, but at the risk of reduced team interaction and ease of communication. Tektitans mitigates these risks by providing a local liaison to ensure team, and changes are managed.
Tektitans MRS divisions:
Database Administration
Systems Development
Application Support
Network Administration
Call Center Support
Database Administration
As a leading Remote DBA and Managed Services provider, Tektitans has a proven methodology for offering high-end remote database administration, leveraging the most innovative technology and experienced DBA’s while ensuring the greatest security. Our US and offshore-based resource groups can provide short or long term full-service database support and administration when and where you need them
How Tektitans Can Help:
Our DBA s Provide proactive response alternatives to early warning detections, maintain data integrity, and increase database efficiency and performance. With access to a brain trust of expertise. You will be able to streamline costs and drive ROI. Our single point-of-contact for support questions helps simplify communication and allows us to build a knowledge base for your future. Finally, you’ll have dedicated qualified support allowing resources to flex to your ever-changing IT demands.
Contact Us today to learn about Tektitans Database Administration Services including:
Oracle, SQL Server, MySQL, AWS, and DB2 database management
24×7 monitoring, administration and support
Certified, full-time onsite, onshore, and offshore DBAs
Best practices leveraged across the remote DBA customer base
Service Level Guarantees
Regular reporting, work order tracking, and database auditing
Troubleshooting expertise and proactive system assessments
Reliable and industry standard monitoring and analytics technology
Cost Effective Application Development and Migration
Systems Development
Companies have turned to Tektitans for our virtual development teams, post-production support and ongoing enhancements. Offsite / Offshore team of coders can collaborate in the development of small to large business applications. Our virtual development model allows companies to quickly assemble multi-talented teams of professionals from practically from anywhere in the world with a myriad of coding skills including .NET framework, JAVA J2EE, C, C++, COM/DCOM, COBOL, VB, ASP, and others. Tektitans utilizes an Agile based Global Delivery Methodology called CPP (Collaborative Project Process) that is a disciplined, well-structured project management framework, and well documented communication approach. Our GDM guides developers through the critical stages of software development, giving them a common set of activities, deliverables, terminology and a clearly differentiated role.
How Tektitans Can Help:
By providing several resource models to meet your budget and business needs. Trade-off between lower consulting rates, and the need for face to face interaction between the consultant and client teams.
Onsite – Trade-off between slightly higher rates, and the need for face to face interaction between the consultant and project team / users.
Offsite – Optimized solution for low cost quality resources that delivers “economy-to-scale” for your project staffing needs. Consultants can be a virtual extension of staff, and be onsite for critical phases such as analysis and go-live.
Offshore – Highly cost effective solution for quality resources, and given the need for a tightly controlled scope and budget. We mitigate risk by providing an onsite liaison to act as a business analyst to ensure scope changes are managed.
Highly cost effective solution for quality resources, but at the risk of reduced team interaction and ease of communication. Tektitans mitigates these risks by providing a local liaison to ensure team, and changes are managed. Optimized solution for low cost quality resources that delivers “economy-to-scale”. Consultants can be a virtual extension of staff, and be onsite for critical phases such as analysis and go-live. Resources located at client site use Infrastructure of the client. Resources at a Global DCS’s use our Infrastructure. Resources at a local DSC use our infrastructure.
Contact Us today to learn about Tektitans System development Services that includes:
Utilizing our GDM across all three models, our consultants are equipped with a uniformed approach and understanding of delivering your application. Our delivery teams have over 20+ years of experience building simple to complex software either as client/server, web applications, database applications, web service, legacy systems, migration and more. Our information technology architects and developers are some of the very best in the industry coming from many Fortune 500 companies.
Our goal is to make the custom software development process as transparent as possible to your organization. At every step of the project we work closely with our customers to provide accurate communications. The success of a project depends on two-way communication between our consultants and your company.
We provide global on-site services to work closely with your project stakeholders to gather business requirements, track project milestones, train your users, and configuration and setup of your custom software. You may also choose to have partial on-site services paired with off-site development to reduce your project costs. No complex decisions, because we will work closely with you to explain your options and let you choose what makes sense for your business and budget needs.
We are not biased to any one technology, and the fact is there is a lot of software technology available and choosing the correct software can be downright tough. If your company has an established technology standard we will do our best to see how we can utilize your current technology to make your project a success. If you do not have an established standard we will work with you to understand the different technologies, features, performance benefits, hardware costs, license costs, support and on-going maintainability.
Business Analysis or Business Expertise.
Sometimes our customers are not familiar with industry best practices for certain functions within their organization. We can work with you to identify your requirements for new projects, and have subject matter experts in many of the leading industries including: Airline, Banking/Finance, Bio-Tech, Oil and Gas, Energy, Law Firms, Medical/Health Care, Semi-Conductors, Insurance, Telecommunications and more.
Most importantly, after your project is finished, setup and installed, who is going to provide on-going support? If you have in-house IT, we will work with your staff to make an easy transition for on-going support. In the case that you have no in-house IT or if your staff will require expert support, we can work with you to setup a support plan, that makes sense for your business and budget needs.
Lights-On Maintenance for Software Applications.
Application Support
Our Managed Remote Application Support Teams can provide expert management of the day-to-day technical operations of your software solutions while your systems remain within your own data center. Our service is for enterprises that want to maintain control of their software systems, and who want to leverage the knowledge of Application Experts.
How Tektitans Can Help:
Tektitans application experts stay connected to your software systems via secure lines, and can fully support your systems without a physical on-site presence. Our application experts provide technical support to ensure smooth operation of your application software including SAP and SAP Basis, Oracle, PeopleSoft, JD Edwards, BAAN, and other applications.
Our team members are ready to provide:
Database Management
Basis Management
System performance and capacity planning
Service level agreements
Software upgrades, patches, and support packs
Software system-level security
Client operations and Software system change control
Network Support and Reliable Backup Support
Contact Us today to learn about Tektitans above mentioned Application Support Services.
By emphasizing both the management of the relationship with your enterprise and support for technical operations, Tektitans RMS provides cost efficiencies and reduces your IT burden. Customized Solutions and Detailed SLA’s.We recognize that every customer is unique. Flexibility in our offerings allows you to select a customized set of services that make sense for your specific situation. Tektitans contractual service level agreements are highly detailed and tailored to support your business goals. Tektitans is a premier provider of remote managed services and information security, providing customized, highly available environments for enterprise level, business critical applications.
Network Administration
Tektitans Managed Network Services are vendor, carrier and technology neutral. Our extensive experience dealing with multiple carriers can drastically reduce the length of outages or performance issues, and help stabilize your network environments. Except for physically being there to hang a tape or insert a cartridge, Tektitans Network Support personnel are there to keep a proactive eye.
Are your IT resources all strained managing multiple service providers with a variety of SLAs?
Are you able to accommodate new applications that require greater bandwidth?
Can your network team keep up?
Do you need even higher availability than you have today?
Are you pressed to reduce operating costs?
Whether your network is large or small and now you find that the complexity and cost of monitoring, troubleshooting, and managing the performance of your network is straining your current resources. Resources that could be focused on your core business… our Network Operation Specialists have a solution to alleviate that strain.
How Tektitans MRS Can Help:
With A Single Point-of-Contact & Responsibility. Our Managed Network Services provide you with a single-point of contact to manage your existing or future Network Operations fully. From network design and carrier negotiations to day-to-day management, we provide a detailed suite of services tailored to your corporate strategy and future growth. As your first point of contact and advocate for all of your WAN issues, we provide services including 24/7 monitoring and alarming, proactive notification of network issues, ITIL-based incident ticketing, and a secure web portal with real-time network performance visibility. Trend reporting, ticket history and current ticket status are easily accessed through the portal. The availability of this historical data is invaluable for carrier dispute resolution and contract negotiations.
Scheduled monthly health checks utilize a toolset to monitor network health, pre-failure and failure issues, Application specific tuning for bandwidth allocation and optimal performance. An inventory and assessment review can help identify ways to increase productivity and lower network costs. As part of our Remote Managed Network Administration, Tektitans offerings include:
Network Planning, Analysis and Management:
Carrier and Technology Neutral
Network Design Services
Contract Negotiation
Procurement and Provisioning
Configuration and Service Initialization
MAC Management (Move/Add/Change)
Highly Detailed SLAs
Billing Resolution Process
Network Optimization Review
Monitoring and Management:
24/7 Monitoring / Alarming
Monthly Network Health Check Consulting
Managed Toolset
QoS Consulting/Management
Managed ITIL Base Incident Ticketing
Customer Portal
Level 1 / 2 / 3 Issues Managed to Resolution
In the event of a natural disaster or power outage, the difference between getting your applications back online in ten minutes or in three days could be millions of dollars. With our Remote Network Support team available to help, your Disaster Recovery is measured in minutes and hours, NOT days.
How Tektitans MRS Can Help:
Our Disaster Recovery Solutions are designed to protect your critical data, reduce your risk of regulatory compliance failure (HIPAA, SOX, etc.) and offer a cost-effective means to lighten your IT burden. Customized and fully-integrated disaster recovery solutions for your business-critical applications:
Detailed assessment and definition of the risks, time frames, and required performance and functionality levels
Implementation, ongoing management and solution support
Both synchronous and asynchronous disaster recovery
Disk to disk plus tape backup
Unique Geographic High-Availability (GHA) internet fiber connection between data centers provides an economically efficient fail-over solution for your application
Highly experienced and professional team to restore systems and minimize impact on your business
Bi-annual testing of the disaster recovery solution
Quality Customer Service, Sales, and Support Personnel
Tektitans can also provide command center facilities that allow your key personnel to continue operations.
When the next unforeseen emergency or natural disaster happens, there will be no room for error … Are you prepared?
Contact Us today to learn about Tektitans above mentioned Network Administration Services.
Call Center Support
Our Remote Call Center Support is an end-to-end outsourcing service dedicated to helping companies gain customers satisfaction, reduce operating support costs, and increase sales contacts. We offer state-of-the-art call centers at offsite, and offshore locations that provide service and support throughout the US, Canada, Europe, Asia, and Australia.The facilities manage the staff and client help-desks and provide traditional hardware, software and wider range of support services including quality assurance, sales support, and verification. All operations are part of one “virtual” center that enables Tektitans to offer clients superior availability through redundant operations. Tektitans has the facilities to meet all your current requirements and has the ability to expand as your needs grow with time.
Today Tektitans Remote Call Centers offer world-class customer support up to 24 hours a day, 7 days a week, 365 days a year. Our support services include:
Custom, proprietary, and legacy applications
Multi-vendor hardware, software, and network operating systems
LAN & WAN environments
Desktop through enterprise systems
Network and server monitoring
Robust email systems to manage support tickets
Dedicated 800 number
Email / Chat / Call Back Support
Voice over IP or web call back
Live Help Remote Call Center Service Highlights:
Up to 24/7/365 Call Center Support Services increases customer acquisition and customer loyalty.
Standardized FAQ retrieval through our proprietary agent interface, ensures efficient and accurate service is delivered to your customers.
Outsourcing customer service to us reduces salary and all other office expenses.
Outsourcing customer service to us saves you valuable time, allowing you to focus on other areas of business.
Combining our customer service solution with your order taking line can increase efficiency and effectiveness of each call.